On this page we answer the most commonly asked questions from both consumers and farmers. If you have any other questions contact us.
Here are some frequently asked questions:
- Are there membership fees?
- Will I have to buy vegetables I don't want?
- How do I order?
- When do I pay?
- When and where do I pick up my order?
- Why Support Locally Grown?
- How can I sell through this market?
- What happens if I forget to pick up my order?
- Can I order even if an item is sold out?
- What if I am not happy with the quality of something I have ordered?
- What should I do if I need to cancel my order because something came up?
- Who can buy wholesale?
- Can I donate used produce boxes, bags, etc.?
- Is delivery available?
And here are some answers:
Are there membership fees?
There is no membership fee for this year. We will revisit the question of membership fees this coming winter.
Will I have to buy vegetables I don't want?
Unlike some co-ops, buying clubs, or CSAs where everyone gets the same box of stuff (and you don’t know what you’re getting until you get it), with Locally Grown you get to order what you want, in the quantities that you want, from the farms that you want. The weekly email lists the produce, fresh flowers, and artisan goods available that week, and you can browse the items on this website before you place your order.
How do I order?
Each Monday a list of available products is sent to all of our registered customers by e-mail. Customers must place their online order for the week no later than Wednesday at noon. Orders can be placed here on our website.
We also still have our regular physical stand located at 11 Needham Road in Potsdam. It is open May through November from 10am – 6pm Monday-Saturday. Here you will find a large, ever changing, selection of produce when it is in season. You can also use this website to get a sense of what is in season and then come and shop at the stand if this better suits your needs. We do not carry all the products from all the farms at our stand.
We do sell wholesale when we have enough available.
When do I pay?
We accept cash or checks when you pick up your order. Because we may have to adjust your total then (to account for additional items you decide to purchase or items that were unexpectedly unavailable), we do not accept advance payment online.
When you place an order, you are committing to paying for those items ordered. We take payment in several ways:
1. You can pay into your account in advance (via check or cash in person, and draw down over time. This is a very convenient method, since you only have to think about it every once in a while.
2. Pay via cash,or check, when you pick up your order.
If you pay in person when you pick up your order, we will have already paid the growers for you on your behalf. If you fail to pick up your items, you are still expected to pay the amount due.
When and where do I pick up my order?
From 3pm till 7pm on Thursday, customers can pick-up their produce at Martin’s Needham Road Market 11 Needham Road, Potsdam unless other arrangements have been made
Why Support Locally Grown?
Enhance your local economy: By purchasing produce and other items from local growers you are providing stability to your local economy through the support of local businesses.
Save natural resources: Buying locally makes you an invaluable link in the process of saving resources such as fossil fuels and packaging materials. Also, we are right here in your community so the expense of transportation and delivery is kept to a minimum.
Provide learning opportunities: Locally Grown supporters provide member growers the means to help educate our community about the importance of sustainable agriculture.
Supporting a way of life: The number of small farms in the United States has decreased dramatically in the last decade. Please help us preserve an honest and worthy means of making a living.
We believe that small, diverse, family-owned farms contribute to society’s overall health.
How can I sell through this market?
If you’ve already created a customer account here, simply go to Our Growers and click on ‘Join This Market’. This will add you to our system and our market managers will contact you with the next step. We deduct 10% of your overall sales to fund this market. Like at a traditional farmers’ market, you can set your own prices and list your items as you wish. We recommend that our growers assist with the pick-up times so they can interact with their customers. Contact Daniel Martin at 315-265-1246 or stop in at our stand at 11 Needham Road, Potsdam, NY if you want more information.
What happens if I forget to pick up my order?
Oh no! I forgot to pickup my order! Now what?
Well, I’m sorry we missed you. About a half hour before quitting time we’ll call you if you haven’t come yet, using the phone number provided in your account. If possible, we recommend using a cell phone number so we can reach you.
If we get an answering machine, or if we haven’t reached you when it’s time to go, your items will be donated or given away! We do not have a means to keep items until the next week, or to deliver them to you. If we were able to reach you on the phone, we may be able to work out an arrangement, but otherwise, your items will be donated or given away.
Since the growers harvested just for you, and (more importantly) since we paid the growers on your behalf when they brought them to our market, you are still responsible for paying for items, even if you do not pick them up. We’ll charge your account, and that amount will get added to your next order.
Can I order even if an item is sold out?
Should I order even if something is sold out?
Growers are asked to estimate how many items they will have available each week (for vegetable growers this involves looking at the live plants and guessing what they will amount to once they are harvested). Sometimes these estimates are off from the actual amount that is available. If a vegetable is “sold out” but you would like to try your luck you may go ahead and order it anyway. Once you get to know your growers you may become aware of the ones that are better at estimating. Some numbers are not estimates. Meat, for instance, is usually in the freezer when it is listed on the website.
What if I am not happy with the quality of something I have ordered?
You can reject something you have ordered if you are not satisfied with the product quality. If this happens, the product will be returned to the grower. We welcome all feedback, and negative feedback is especially important to ensure high quality and customer satisfaction. If you find hidden quality problems after you get home, contact us as soon as possible. Let us know about problems even if you do not wish for a refund.
What should I do if I need to cancel my order because something came up?
Let us know as soon as possible.
Here are some things you can do to insure you won’t get charged for things you didn’t come pick-up:
1. If you know prior to Wednesday at noon that you won’t be able to come get your order, send me an email or call us at 265-1246 and I will cancel your order.
2. If you find out later that you can’t come, call me, or send me an email. So long as I know before market begins, I can put the things you ordered on the “extras” table, and your fellow customers will almost certainly buy them for you.
3. If you discover Thursday while we’re at market that you can’t arrive, give me a call at 315-265-1246. I’ll put your items on the “extras” table, and if they sell, you’ll be off the hook.
Since I had already paid the growers on your behalf earlier in the day, you are still responsible for paying for any items you order but do not come pick up. If this happens, I will charge your account, and the total will be added to your next order.
Who can buy wholesale?
You can buy wholesale if you need full cases, bushels etc. of a single item. We will list larger units of produce, at wholesale prices, on this site whenever it is available. See “how do I order” above.
Can I donate used produce boxes, bags, etc.?
We appreciate if you bring us clean t-shirt bags, waxed produce boxes, onion bags, berry boxes etc. Thank-you.
Is delivery available?
In some cases delivery can be arranged. Let us know of your needs and we will see what we can do.